Frequently Asked Questions
WineCard is unlike any other online wine retailer. We operate as a members only club, providing all of our restaurant product at TRADE prices in return for a monthly subscription.
WineCard prices are displayed to members only.
The % discount shown when visiting the site as a guest refers to the saving we offer on the average retail price of that product.
Where available we have attached a second image to each product that displays a screenshot of the average retail price.
To see our prices please select a membership package. You can find them here.
Only members of WineCard are permitted to purchase our products.
All orders over 12 bottles are delivered FREE of charge. Orders below 12 bottles are charged at £7.99
Membership
WineCard members are able to purchase all of our wines for just £5 a month.
Normally only available at UK restaurants. Members can enjoy their favourite wines at home for a fraction of the cost.
WineCard membership costs
- £5 per month for one month
- £40 for 12 months
You can subscribe to WineCard membership for a minimum of one month.
Yes, your membership to WineCard will renew for the same time period package that you purchased originally.
(i.e. if you bought the 1 month package, it will renew for a further 1 month)
Yes, you may cancel your membership at anytime.
Membership periods are purchased in monthly or yearly packages.
You may cancel a membership within 14 days of purchase and receive a full refund if you have not submitted a completed order.
Cancellations after that time or after the first order has been completed will not be subject to any refund.
Yes. WineCard memberships can be purchased as a gift for friends and loved ones. Please click here for more details.
Orders
Yes. You may amend your order if it has not been processed.
Should a wine you've chosen be unavailable, we will contact you and offer a substitution. If you're not happy with our choice we'll refund you the price of that bottle.
WineCard membership can be purchased as a gift. Visit here for details.
Unfortunately, all WineCard orders can only be delivered within the UK.
Our wine deliveries normally take between 2-3 working days.
Delivery
Our wine deliveries normally take between 2-3 working days.
Yes, members of WineCard are permitted to submit two delivery addresses.
Individual orders may only be delivered to one address.
Yes, all WineCard deliveries come with a tracking number.
WineCard uses the services of DPD to deliver all of our members' orders.
Unfortunately, all WineCard orders can only be delivered within the UK.
Any more questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.